At American Antiques and Jewelry, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your item, we are here to help. Please review our refund policy below for details on how we handle refunds.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be returned within 30 days of the delivery date.

  • The item must be in its original condition (unworn, unaltered, with tags attached, and in its original packaging).

  • The item must not be a final sale or a custom-designed piece, which are not eligible for refunds. Please refer to the specific product description to determine if an item is custom or a final sale.

  • The item must not have been damaged by misuse or wear and tear after delivery.

2. Refund Process

To initiate a refund, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [Insert Email Address] or [Insert Phone Number] within 30 days of receiving your item. Be sure to include your order number and reason for the return.

  2. Return Authorization: Once we receive your request, we will provide you with a return authorization and instructions on how to return the item. Items returned without authorization will not be accepted.

  3. Return Shipping: The customer is responsible for return shipping costs unless the item is defective or incorrect. We recommend using a tracked shipping method to ensure the safe return of your item.

  4. Inspection: After we receive your return, our team will inspect the item to ensure it meets the return criteria. This process may take up to 7 business days.

  5. Refund Issuance: If your return is approved, we will process your refund to the original payment method. Please allow up to 10 business days for the refund to appear on your account, depending on your bank or payment provider.

3. Non-Refundable Items

The following items are not eligible for a refund:

  • Custom or Personalized Jewelry: Any jewelry that has been specially designed or personalized for you, including engravings or custom-made orders.

  • Gift Cards: Gift cards are non-refundable.

  • Sale or Discounted Items: Any items purchased during sales or promotional events may not be eligible for a refund. Please check product-specific details at the time of purchase.

4. Exchanges

If you would prefer to exchange an item for a different size, style, or product, please follow the refund process and request a new purchase. You may also inquire with our customer service team about exchange options, and we will do our best to accommodate your needs.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately within 7 days of receipt. We will cover the cost of return shipping, and you will be issued a full refund or a replacement, depending on your preference and availability of the item.

6. Shipping Fees

Refunds will be issued for the cost of the item(s) only. Shipping fees are non-refundable unless the return is due to an error on our part (e.g., defective, damaged, or incorrect items).

7. Late or Missing Refunds

If you have not received your refund after the allotted time, please check your bank or payment provider for processing times. If the refund still hasn’t appeared, please contact us at support@americanantiquesandjewelry.com for further assistance.